As networks evolve and critical business processes, systems, and services are added, the consequences of downtime increase dramatically. When a problem occurs that can disrupt business continuity, IT departments are under intense pressure to resolve the issue as quickly as possible before it can affect the business. Cisco SMARTnet service facilitates rapid problem resolution and improves operational efficiency through a combination of expert troubleshooting assistance, online tools, and flexible device coverage options. You experience the benefits of greater network availability while reducing operating costs.

Cisco SMARTnet can be suited to your needs. Here are two examples of the standard and premium options:

• Next Business Day response 8x5 with advanced hardware replacement, Cisco.com, web phone and email TAC support direct with Cisco.
• 24x7x4 response with onsite engineer, with advanced hardware replacement, Cisco.com, web phone and email TAC support direct with Cisco.

There are many other options that can be taken out. Cisco are also offering a 3 for 2 year deal on all their SMARTnets.

You can combine Cisco SMARTnet with our support offering, Connect Express will take care of the voice solution.